At Northbound, we are committed to delivering a professional, reliable, and memorable experience for every event. Our Service Guarantee is designed to provide confidence and peace of mind when booking with us.

Our Commitment

Every Northbound booking includes:

• Professionally maintained equipment
• Full testing prior to every event
• Professional setup and collection
• Technical support during your event
• Backup procedures to minimise disruptions
• Secure storage of event media

Equipment Reliability

All Northbound equipment is inspected, cleaned, and tested before each event. While we take every reasonable precaution to ensure flawless operation, technology can occasionally experience unforeseen issues.

In the unlikely event of a technical failure, Northbound will make every reasonable effort to restore service as quickly as possible.

Service Interruption Policy

If a significant equipment failure occurs and cannot be resolved during your event, compensation may be offered at Northbound’s discretion based on the duration and impact of the interruption.

Compensation shall never exceed the amount paid for the affected service.

Force Majeure

Northbound shall not be held responsible for delays, interruptions, or cancellations caused by circumstances beyond our reasonable control, including but not limited to:

• Severe weather
• Natural disasters
• Power outages
• Venue restrictions
• Internet or cellular network failures
• Government actions
• Public emergencies

Customer Responsibilities

Clients are responsible for ensuring:

• Adequate space for setup and operation
• Access to power where required
• Safe operating conditions
• Appropriate venue permissions
• Protection of equipment from intentional damage or misuse

Northbound reserves the right to suspend operation if equipment, guests, or staff are placed at risk.

Media Delivery

Digital images, videos, and event media are typically delivered according to the package selected at the time of booking. Delivery times may vary depending on event size and media volume.

Contacting Support

Should you experience any concerns before, during, or after your event, our team is available to assist and resolve issues promptly.

For support enquiries, please contact:

hello@NTHBD.ca

Our Promise

We understand that your event is important. Every booking is treated with professionalism, attention to detail, and a commitment to creating an exceptional guest experience.

This reads far more premium than a standard “warranty page” and is much more relevant to a photo booth rental business.